Business Office - Frequently Asked Billing Questions
Jackson Purchase Medical Center1099 Medical Center Circle
Mayfield, KY 42066
Billing Office: (270) 251-4337
Why am I assigned a new account number on each visit?
The billing system that Jackson Purchase Medical Center uses requires us to assign a new account number. This enables all billing information for that visit to be contained in one file. It also allows for easier follow-up on the account. However, even though a new billing account number is assigned on each visit your medical record number always remains the same.
Is payment for services required in full?
It is the policy of Jackson Purchase Medical Center to collect all patient portions, deductibles, and co-pays at the time of service. However, if you are unable to pay in full, you may contact the Patient Services Department at 270-251-4337 to make payment arrangements. There are two options available if payment arrangements are needed. The hospital offers a payment plan interest free or financing through U.S. Bank. Please contact us for more information.
Why are physician bills separate from the hospital?
All physicians' offices are independent from the hospital and therefore bill for their services.
Will I receive an itemized bill automatically?
The hospital provides an itemized statement upon request from the patient/guarantor. Please call 270-251-4337 to request a copy.
What do COB, EOB, and ERA stand for?
COB = Coordination of Benefits
Insurance companies often request this from the insured to determine if there is another payor involved.
EOB = Explanation of Benefits
This is a paper from your insurance carrier that explains in detail how they processed your account for payment. Most often your copy looks different from the hospital copy.
ERA = Electronic Remittance Advice
This is found on your statement from the hospital. This indicates that your insurance company has made a payment to us that was posted electronically from their system to ours.
How do I combine my accounts and make only one monthly payment.
When you notify us you'd like this done, we combine all of the accounts in question onto one "guarantor" account (usually the account with the largest outstanding balance). The monthly statements that go out will have this account number listed. As your payments are sent in, they are posted first to the guarantor account, when that balance becomes zero, they are subsequently posted to the others which were combined.
Why do I have to present my insurance cards every time I register?
The #1 reason is to ensure we have the most up to date information possible. We enter the information shown on your card and bill by it. Also, at times insurance companies require us to send copies of the insurance card along with our claim.
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